9-1-1 Dispatcher Education

I was tasked with creating 7 mini-lessons teaching 9-1-1 dispatchers how to select specific protocols. I  created these mini-lesson courses while working at a 9-1-1 software & training company. I was assigned the task to create seven mini-lessons that review different protocols used by 9-1-1 Dispatchers. Each protocol is a separate mini-lesson.

I started by emailing our SMEs informing them of the project. Then, I went through the same process for each of the seven mini-lessons. First, I researched the protocol using internal resources such as our software, training manuals, and additional documentation. Then, I listened to sample 9-1-1 calls that applied to the protocol. Next, I researched externally any information that was still unknown. I also worked with Subject Matter Experts when I had additional questions.

I organized and outlined the course. Then, I wrote the course content and used our internal building tool to create the SCORM package. The course underwent several phases of QA via myself, my lead, our SMEs, and the CEO of our company. After receiving feedback, I corrected and updated the content. When final approval was received, I posted it on our LMS for our learners.